Media company using shared offices in town centre suffers an overnight break in.
The client had no specific computer insurance and relied on property insurances to cover its various state of the art IS and electronic equipment. While the overnight security guard on-site took a break for 30 minutes, a masked gang entered the unlocked premises and proceeded to remove high value IT equipment and servers, all captured on CCTV.
The client's property policy contained standard theft clauses regarding security. As these had not been adhered to, the claim for theft of equipment was turned down. The client was left with substantial replacement costs as well as unquantified increased costs of working. A Computer policy through RSA would have responded on the loss of equipment, which totalled over £30,000, plus the further costs to get the office up and running again. In this case the company also had just cause to pursue the Security Firm for their loss, which would have been undertaken by RSA on their behalf.