By combining expert knowledge with the right technology, RSA’s claims team was able to keep damages to a minimum for a liability customer held responsible for a scaffolding accident.
Dan from our claims team noticed medical reports from the injured party reported their condition significantly worsening over time, from minor injuries to persistent complications. Dan's experience of similar claims indicated that this warranted further investigation. Dan used RSA’s Cache Search to identify that the additional injuries were in fact the result of a new road accident, that the claimant was also claiming for separately. Our claims team were then able to settle the claim with an offer of £5,000 by working closely with medical experts and solicitors, significantly reducing the impact to our customer.
RSA is leading the fight against industry-wide fraud, using innovative techniques and expertise to identify dishonest claims, reducing the costs for genuine claimants.