Real Estate claims

From quick settlement of straightforward real estate claims to more complex claims requiring specialist handling, we understand the impact a claim can have on you and your customers.

Effective claims solutions

  • Working with you and your customer to ensure claims handling is tailored appropriately
  • Dedicated team of claims handlers who will manage the case from start to finish
  • Focused on settling claims as quickly and as fairly as possible
  • A commitment to respond to new claims notifications within three hours with the delivery of an action plan within 48 hours to confirm next steps and when you can expect progress updates.

 In- house Loss Adjusting Service (LAS) and external loss adjusters

  • Providing you and your customer with a fast, efficient service and offering impartial advice to agree the best course of action for each claim
  • Face to face assessments carried out on site by specialist commercial property adjusters. Our professionally qualified experts will work with you and your customers, offering impartial advice to agree the best course of action
  • Our internal LAS team has instant access to underwriting teams and policy details enabling them to make quick claim decisions with the ability to authorise prompt claims payments to your customers to help with the cash flow for their business.

Major and Complex Claims – typically exceeding £100k in value

Claims above a certain size and complexity need a different, often project managed approach. Our Large and Major Loss claims handling team is made up of our most experienced claims specialists with the skills to manage major events and protect your customers’ financial and reputational interests. 


Our Counter Fraud specialists blend cutting edge technology with traditional identification and detection methods. We are instrumental in cross industry initiatives and at the heart of all industry forums enabling us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputation and their premiums.


Bernadette Knipe
Team Leader
01245 274268