Professional and Financial Lines claims

Our Professional and Financial risks (ProFin) in-house claims team deals with all aspects of professional indemnity claims from accountants through to zookeepers.

Effective claims solutions

  • Working with you to ensure claims handling is tailored appropriately
  • Nominated claims handler for each claim who manages the claim end to end
  • Focused on settling claims as quickly and as fairly as possible
  • Response to new claims notification within three hours and action plan delivered within 48 hours, advising next steps and agreed progress updates.

Our ProFin claims team deals with all aspects of Professional Indemnity claims.  Additionally, our team also has unrivalled experience and expertise so that we can support you and your customers in the management of claims from financial risks portfolios including:

  • Directors & Officers
  • Charity & Trustees Assurance
  • Crime/Fidelity Guarantee
  • Libel
  • Employment Practices Liability
  • Legal Indemnities
  • Surety Bonds
  • Contingent Risks.

In-House technical experts

In-house experts working closely with our solicitors and adjusters to use the combined knowledge and skills to bring about the best possible resolution whether by way of defence, negotiation or settlement. 


Our Counter Fraud specialists blend cutting edge technology with traditional identification and detection methods. We are instrumental in cross industry initiatives and at the heart of all industry forums enabling us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputation and their premiums.


Professional & Financial Risks Claims
01403 232308
Jacqueline Donald
Unit Leader
0141 285 8343
Miles Penfold
Profin Unit Leader
01403 234 327
Julie Goodchild
Profin Unit Leader
01403 235 381