With effect from 01/11/18 Arc Legal Assistance will be our support partner for commercial and personal Legal Expenses Insurance (LEI) and will provide:
- Customer support via an advice helpline
- Claim notification via an online portal
- Provision of flexible management information.
Claims Notification and Advice Line numbers are unchanged and remain as contained in policy wordings, other than by any exception where policyholders will be advised separately.
Existing claims will continue to be administered by CIGNA, our previous partner. Both CIGNA and Arc Legal Assistance use the services of Lyons Davidson Solicitors to administer LEI claims, which also ensures consistency.
Arc Legal Assistance also provides support for Legal Defence Costs cover claims, where this aspect is not being managed by RSA as part of an ongoing civil claim.
You will find contact details in the policy wording.
For more information please contact:
Bruce Hanwell
T: 0117 9274877
E: bruce.hanwell@uk.rsagroup.com
Donna Martin
T: 0161 923 1054
E: donna.martin@uk.rsagroup.com