Legal Expenses Claims

Change of Legal Expenses provider - Commercial Lines products

With effect from 01/11/18 Arc Legal Assistance will be our support partner for commercial and personal Legal Expenses Insurance (LEI) and will provide:

  • Customer support via an advice helpline
  • Claim notification via an online portal
  • Provision of flexible management information.

Existing claims will continue to be administered by CIGNA, our previous partner. Both CIGNA and Arc Legal Assistance use the services of Lyons Davidson Solicitors to administer LEI claims, which also ensures consistency.

Claims Notification and Advice Line numbers contained in policy wordings remain unchanged (other than by exception where policyholders will be advised separately) and will continue to route through to Lyons Davidson. Please see below for numbers to call if you have an enquiry on policies in force.

•Cigna Legal Protection

Chancery House, St Nicholas Way, Sutton, Surrey SM1 1JB

0330 100 6481

commercial.legal.claims@cignainsurance.co.uk

 For all enquiries on policies incepted or renewed after 01/11/2018 or on policies lapsed/cancelled prior to 01/11/2018 route to

•Arc Legal Assistance

Lodge Lane, Langham, Colchester CO4 5NE

0344 770 9000

claims@arclegal.co.uk

Arc Legal Assistance also provides support for Legal Defence Costs cover claims, where this aspect is not being managed by RSA as part of an ongoing civil claim.

 

For more information please contact:
Bruce Hanwell
T: 0117 9274877
E: bruce.hanwell@uk.rsagroup.com

Donna Martin
T: 0161 923 1054
E: donna.martin@uk.rsagroup.com

 

For Personal Lines products, please click here