Legal Expenses Claims

Legal expenses insurance provides access to law and justice by providing legal advice and covering legal costs of a dispute.

Legal expenses - Commercial Motor

Legal expenses insurance provides access to justice by providing legal costs for claims made for uninsured recoveries following a motor accident, which may include personal injury, policy excess etc.

In the event of a claim, please contact our Motor Claims team who will appoint our uninsured loss recovery agent. 

Phone: 0330 100 0565
Email: promise.motorclaims@uk.rsagroup.com

However if you want to appoint your own uninsured loss recovery agent, please contact: 

Phone: 0344 2493594

Email: hihi@prioryfirstresponse.co.uk  

Address: Leonard House, Scotts Quays, Wallasey, Birkenhead, CF41 1FB

Legal expenses - Non Motor Commercial 

Legal expenses insurance facilitates access to law and justice by providing legal advice and covering legal costs of a dispute, regardless of whether the case is brought by or against the policyholder. Depending on the national rules, legal protection insurers can also represent the policyholder out-of-court or even in-court.

Cover may include advice and representation in relation to employment tribunals, prosecution under various health and safety legislations, property disputes, taxation issues, data protection breaches, pursuit of bodily injury compensation, contract disputes and jury service/witness attendance allowance.

With effect from 1/11/2018 Arc Legal Assistance is our support partner for Commercial Legal Expenses Insurance (LEI) and will provide:

  • Customer support via an advice helpline
  • Claim notification via an online portal.

Existing claims will continue to be managed by CIGNA, our previous partner. Both CIGNA and Arc Legal Assistance use the services of Lyons Davidson Solicitors to administer LEI claims, which also ensures consistency.

Claims Notification and Advice Line numbers contained in policy wordings remain unchanged (other than by exception where policyholders will be advised separately) and will continue to route through to Lyons Davidson. 

In the event of a claim, please contact: 

For all enquiries on policies in force on 01/11/2018 until their next renewal route to

  • Cigna Legal Protection

     Address: Chancery House, St Nicholas Way, Sutton, Surrey SM1 1JB

     Phone: 0330 100 6481

     Email: commercial.legal.claims@cignainsurance.co.uk

 

For all enquiries on policies incepted or renewed after 01/11/2018 or on policies lapsed/cancelled prior to 01/11/2018 route to

  • Arc Legal Assistance

     Address: Lodge Lane, Langham, Colchester CO4 5NE

     Phone: 0344 770 9000

     Email: claims@arclegal.co.uk

     https://claims.arclegal.co.uk/home

Our LEI partners also provides support for Legal Defence Costs cover claims, where this aspect is not being managed by RSA as part of an ongoing civil claim.

For Personal Lines products, please click here