Employers Liability, Public and Products (injury) claims

Effective claims solutions

  • Working with you to ensure claims handling is tailored appropriately
  • Nominated claims handler for each claim who manages the claim end to end
  • Working closely with you, we will bring about the best possible resolution whether by way of defence, negotiation or settlement
  • Response to new claims notification within three hours and action plan delivered within 48 hours, advising next steps and agreed progress updates.

The right expert on your claim

  • Each claim is managed in-house from end to end by a specially trained injury claims expert assigned to each case, who will appoint a loss adjuster or a litigator when necessary
  • By acting quickly and taking control of the situation, we can take the appropriate steps to help minimise any financial and reputational risks associated with a bodily injury claim
  • Loss adjusting of Injury claims is provided by our partners Cunningham Lindsay ensuring informed liability decisions and quick claims settlement.  

Claims solutions for multinational insurance programme

Through our global network of RSA offices and established network partners in 170 countries and territories, your customers can be confident of trading wherever they choose to operate across the globe and, wherever the claim occurs in the world, we'll help your customer to get back on track quickly.


Our Counter Fraud specialists blend cutting edge technology with traditional identification and detection methods. We are instrumental in cross industry initiatives and at the heart of all industry forums enabling us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputation and their premiums.



Injury Claims
0330 100 6479
Angela Meats
Liability Team Leader
0161 235 3230
Steve Fallows
Liability team leader
0161 2353199
Sally Bone
Liability team leader
0161 2353025