Disease and Environmental claims

We notified brokers and customers that specified business of RSA Insurance (RSAI) was being transferred to Mercantile Indemnity Company Limited (a member of the Enstar Group of Companies) by way of an insurance business transfer scheme under Part VII of the Financial Services and Markets Act 2000 effective from 1st July 2019.

If your customers are directly affected by this transfer then they will have received a direct communication from RSA outlining the impact.

We can confirm that the business transfer was completed on the effective date and Mercantile became responsible for dealing with claims. However, whilst we finalised our preparations we advised you that RSAI would continue to handle the majority of claims on behalf of Mercantile and for business related to any area other than Marine & Aviation or Professional & Financial Risks (ProFin), you have continued to deal with RSAI since the effective date.

With effect from 24/03/2020 all day to day administration and claims handling of all in-scope claims will transfer to Mercantile, and RSAI will no longer have any authority in relation to them.

For further information on which policies transferred please visit www.rsagroup.com/RSATransfers, and for details of who to contact in relation to your claim, please see below:


Types of claims that are classified as Long Tail:

  • Asbestos
  • Vibration white finger
  • Industrial deafness
  • Asthma
  • Cancer
  • Occupational respiratory diseases
  • Other long tail disease related losses.

Types of claims that are classified as Short Tail:

  • Repetitive strain injury
  • Work related Upper Limb Disorder (WRULD)
  • Dermatitis
  • Occupational and work exacerbated Asthma that does not result from a long term exposure and does not feature a latency period between exposure and manifestation of symptoms
  • Infectious Diseases.

 Abuse claims

  • Sexual and Physical Abuse (excluding Stress/Bullying/Harassment). 



To notify us of a new claim or enquire about an existing one:


 For policies written on or before 2005:


Email: asbestos.newclaims@enstargroup.com

Tel: 0207 280 0351

 Abuse Claims:

Email: abuse.admin@enstargroup.com

Tel: 0207 280 0353

 Short tail: NIHL/VWF:

Email: disease.claims@enstargroup.com

Tel: 0207 280 0354


For policies 2006 and onwards:


Steve Cockram

Tel: 01403 232 847

Email: promise.injuryclaims@uk.rsagroup.com


Steve Cockram

Tel: 01403 232 847

Email: steve.cockram@uk.rsagroup.com


 Team Leader (Abuse/Asbestos)

Vanessa Jamieson

Tel: 01403 238 768

Email: vanessa.jamieson@uk.rsagroup.com


Short tail: NIHL/VWF:

 Tel: 0330 100 6479

Email: promise.injuryclaims@uk.rsagroup.com


Team Leader (NIHL/VWF)

Alan Howard

Tel: 0161 235 3419

Email: alan.howard@uk.rsagroup.com