Cyber claims

When a cyber event is discovered, speed is critical to minimising the impact.

For 'Cyber Risk' policy for SME and private limited companies, the Cyber Incident Helpline number and contact details can be found in the Policy Schedule and Policy Wording. From 1/12/2108 Crawford will deal with cyber claims, taking over from Charles Taylor Associates Limited.

For 'Cyber Protection' policy for large and multinational business, the Cyber Incident Helpline number and contact details can be found in the Policy Schedule and Policy Wording.

We partner with leading providers to ensure that our customers enjoy best in class risk assessment and crisis readiness services provided by Deloitte, allied to a comprehensive 24/7 incident response managed by Crawford, the world's largest publicly listed independent provider of claims solutions, who can access a variety of specialist IT forensics companies, law firms and other services providers offering the full suite of services required for comprehensive cyber response.

A 24-hour incident response service delivered in partnership with Crawford & Company ensures companies have immediate support when a cyber incident occurs

  • Within the first 5 hours: commence investigation, appoint experts and provide a clear discovery plan
  • Within 24hrs: investigations well underway, regular updates to customer
  • Within 48hrs: clear solution plan, referral to RSA for authority for any further investigation works

For customers wishing to make a cyber related claim (but don’t have a standalone cyber policy), enquiry has to be directed to the relevant claims team: for example the Property team, if it is a Commercial Property policy. Please refer to the RSA Claims contact sheet by clicking here.