Commercial Motor claims

Providing you and your customers with fast access to the right Motor claims specialists from the outset and throughout the life of each claim.

Effective claims solutions

  • Working with you to ensure claims handling is tailored appropriately
  • Nominated claims handler for each claim who manages the claim end to end
  • Response to new claims notification within three hours and action plan delivered within 48 hours, advising next steps and agreed progress updates
  • To protect your customer claims history, our third party capture team will look to contact the third party driver within 1 hour of claims notification.

The right expert on your claim

  • Fast access to in-house UK-based Motor claims specialists who work collaboratively with you, ensuring that repairs are completed swiftly
  • A UK wide network of repair partners who can provide solutions from standard and prestige cars, through to light commercial and heavy goods vehicles:
    • Courtesy vehicle provided (standard Corsa type vehicle or short-wheel based van)
    • Out of hours emergency response service
    • Available 24/7, national mobile coverage for all urgent glass repairs and replacement wherever you are.

Claims involving an injury to a third party are handled by our specialist Motor Injury team who will utilise their experience and knowledge to settle the claim quickly and fairly.


Our Counter Fraud specialists blend cutting edge technology with traditional identification and detection methods. We are instrumental in cross industry initiatives and at the heart of all industry forums enabling us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputation and their premiums.


Emergency Windscreen Repair
0800 783 4695
Emergency Out Of Hours Assistance
0330 102 4203
Donna Whearty
Motor Team Leader (new claims and first party claims)
01422 325891
Paris Millward
Motor Team leader (third party claims)
0161 333 8661
Rebecca McGriskin
Motor Team Leader (third party claims)
0161 333 8673
Andrew Bruce
Motor Team Leader (new claims and first party claims)
01422 388 512