COMMERCIAL MOTOR CLAIMS

Providing you and your customers with fast access to the right Motor claims specialists from the outset and throughout the life of each claim.

Effective Claims Solutions

  • Working with you to ensure claims handling is tailored appropriately
  • Nominated claims handler for each claim who manages the claim end to end
  • Response to new claims notification within three hours and action plan delivered within 48 hours, advising next steps and agreed progress updates.

The Right Expert on Your Claim

  • Fast access to in-house UK-based Motor claims specialists who work collaboratively with you, ensuring that repairs are completed swiftly
  • A UK wide network of repair partners who can provide solutions from standard and prestige cars, through to light commercial and heavy goods vehicles:
    • Courtesy vehicles provided for all qualifying customers with vehicles up to 3.5 tonnes
    • Out of hours emergency response service
    • Available 24/7, national mobile coverage for all urgent glass repairs and replacement wherever you are.

Claims involving an injury to a third party are handled by our specialist Motor Injury team who will utilise their experience and knowledge to settle the claim quickly and fairly.

Fraud 

Our Counter Fraud specialists blend cutting edge technology with traditional identification and detection methods. We are instrumental in cross industry initiatives and at the heart of all industry forums enabling us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputation and their premiums.

Contacts

Commercial Motor Claims (new claims)
0330 100 0565
promise.motorclaims@uk.rsagroup.com
Commercial Motor Claims (existing claims)
0330 100 0565
motor.claims@uk.rsagroup.com
Emergency Windscreen Repair
0800 783 4695
Emergency Out Of Hours Assistance
0330 102 4203
Leanne Sutcliffe
Team Leader (new claims)
National
01422 388528
leanne.sutcliffe@uk.rsagroup.com
Paris Millward
Team Leader (existing claims)
0161 333 8661
paris.millward@uk.rsagroup.com
Rebecca McGriskin
Team Leader (existing claims)
0161 333 8662
rebecca.mcgriskin@uk.rsagroup.com
Maria Cannas
Team Leader (existing claims)
National
01422 325851
maria.cannas@uk.rsagroup.com