RSA. Open News. Issue 2, March 2010
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Hi {recipient}
Welcome to the March edition of Open News where we continue to bring you the latest industry news, interviews and opinions on a monthly basis. This month we'll be focusing on brilliant service and the ways that RSA can help you give your clients the best customer experience.

LET'S GET TECHNICAL...
WITH COLIN BRADBURY

In this regular feature, Colin Bradbury, Commercial Underwriting Director shares his views with Open News. This month Colin talks to us about broker relationships and what RSA are doing to make sure that you receive a brilliant service experience every time you deal with us.


- Take a look at the clip
Ask Colin. If you have any topics or questions you would like Colin to discuss in a future issue please email us.

- Customer Service
As clients become increasingly discerning with their insurance purchases, delivering great customer experience is now a key differentiator in the insurance market. However, many insurers and aggregators continue to cut service to drive down premium; are they missing the point?

- RSA SME goes online
RSA is on track with its strategy to regain its presence in the SME market with new products now available via e-trading channel, providing great access to information and integration with your systems to provide brilliant service

- Combating Contractors' Plant Theft
The theft of contractors' plant is on the rise as economic conditions worsen and criminals are often aided by the lack of security features installed on plant machinery. But now plant manufacturers and insurers have joined forces to fight back...
IN BRIEF

New Yachting Alliance Policy
RSA Marine announces the launch of their new yacht proposition... 		Coming soon... new RSABroker.com
Next month sees the launch of our brand new website. Read about the changes you'll be seeing...
End of year

Last Thursday RSA released its Year-End results for 2009, posting a good result for what had been a very difficult year for every industry. Read about the headline figures and the comments from the UK Chief Executive Officer, Adrian Brown.

Questions for Paul Donaldson and Eric Galbraith

 BIBA 2010 Later this month, Paul Donaldson, Managing Director for UK Commercial, and Eric Galbraith, Chief Executive of BIBA will be sitting down together to discuss the Insurance market and topical developments. If you have a question that you would like to pose to two of the industry's key drivers then please get in touch with us. Click here to log your question!

A video of Paul and Eric giving their answers will feature in our April edition of Open News and will be shown at the RSA stand at the 2010 BIBA conference.

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