RSA. Open News. Issue 2, March 2010
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Hi,
This month, Open News looks at what RSA is doing to deliver the best service possible to continue to support our broker partners. Here's how we are doing it...


An interesting week...

Supporting our brokers and adding value to their businesses continues to be a key focus at RSA. Paul Donaldson, UK Commercial Managing Director at RSA, explains why the recent events surrounding the insurance the market mean that insurers need to remain strong and able to support brokers.

>Click here to read Paul's thoughts.

Paul participated in a panel discussion where he talks about the impact of the recession and explains the commitments RSA is making to brokers to deliver brilliant service throughout all of its business functions. >Take a look at the clip.

You can watch the full panel discussion at our stand at BIBA, 19-20 May.

 Paul Donaldson

LET'S GET TECHNICAL...
WITH COLIN BRADBURY

Colin Bradbury, Commercial Underwriting Director, gives an update on the implications the Ministry of Justice reforms will have on our brokers when it comes into effect on 30 April 2010, and he advises brokers on how they can be prepared in advance.


- Take a look at the clip
Ask Colin. If you have any topics or questions you would like Colin to discuss in a future issue please email us.

- Evolving our claims business to deliver brilliant service
We are very proud of our claims proposition, and it is often cited as the reason people chose us. However, we don't rest on our laurels and have further evolved our structure to ensure we continue to deliver an even better service.

- Claims Online relaunches
The relaunch of our Claims Online, our secure online service that allows brokers to track the progress of customer claims, will mean that our system is now more robust than ever. The online service will instantly reflect changes and updates to a claim's status, allowing brokers to monitor the progress of a claim in real-time.

- Are you MoJ-ready?
The Ministry of Justice reforms comes to effect on 30 April - so what does this mean for you?

Foaling around for charity: the RSA Pantomime Horse Derby - Thursday 24 June 2010

 BIBA 2010

With the Grand National out the way, the next big horse race of the season is the RSA Pantomime Horse Derby. Horse around and raise money for charity on RSA's 300th Birthday at our annual panto horse derby, held this year at Goodwood Race Course.

- Click here to read more

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RSA is registered in England & Wales under registered number 93792, whose registered office is at St Marks Court, Chart Way, Horsham, West Sussex, RH12 1XL.