We handle approximately 550,000 claims per year, providing a fast and efficient response through:
- Customer, technical and specialist skills
- Our market leading claims proposition includes (click on the images for more information):
24-hour Support
We provide an emergency response following an accident or loss
Market Leading Claims Management System
- Providing a fast paperless service
- Direct notification to customers
- Consistent and efficient service
Supply Chain
We have proven credentials in the field of supply chain management across all aspects of motor, property and liability solutions. This means clients benefit from either a full range of product replacement options or managed repair services, delivering claims costs savings through the broad range of supplier agreements
Claims Online System for Brokers
- 24/7 claims tracking for ongoing claims, so you know what’s happening when it’s happening
- Click here to find out more
Anti-Fraud Measures
Our in-house Special Fraud Investigation Unit works closely with claims handlers to investigate suspicious claims and combat third-party fraud. Thus, reducing clients claims experience, which can adversely affect their insurance premium.
Loss Adjusting Services
LAS are the 4th largest loss adjusting team in the UK. Wholly owned and working exclusively for RSA, they deliver expert, efficient services for our customers.
RSA Care
RSA's award-winning proposition aimed at supporting bodily injury claims, by putting customers health at the heart of what we do. Features include:
- Rehabilitation programmes to ensure the best treatment for an injured party
- Free legal expenses cover when required
- Speedier settlement (average 40%)
Our claims teams have adopted a culture of early injury incident identification and proactive intervention which helps us to support the injured party and get them back on their feet as quickly as possible. Proactively focussing on an injured party’s recovery and wellbeing, we work to intelligently predict the likelihood of a personal injury claim arising from a motor, workplace or other accident.
Deploying a range of solutions to ensure that the injured persons needs are met quickly and in full, significantly reducing the involvement of external legal and fee charging entities. When an injured party requires independent legal advice, RSA care can facilitate this, or provide free legal expenses insurance where required. RSA Care demonstrates the opportunity for bodily injury settlement to be significantly reduced and we are evidencing average savings of 15%. We have also seen RSA Care deliver a 40% average reduction in settlement times.
Where early intervention is possible:
- Circa 50% of injured parties participate in rehab
- Average settlement times reduce by around 40%
- Bodily injury claims settlement costs can be reduced by up to 15% overall
- On motor claims significant savings can be made by using our repair network and hire car suppliers for third parties
Complex Claims
We provide a specialist service for large Property and Business Interruption claims, that ensures your customers can keep moving.
RSA advocate the prompt settlement of every claim. But this is all the more true for large claims, so for property and business interruption claims in excess of £2.5m we will endeavour to make timely interim payments to protect customers cash flow position.
